Refund Policy

Thank you for purchasing products or services from Harmony Touch. We value your satisfaction and have established this Refund Policy to outline the conditions under which we provide refunds for our digital products, online workshops, and consulting services.

This Refund Policy applies to all purchases made through our website at harmonytouch.com.

Digital Products

Digital products include eBooks, video courses, training materials, and other downloadable content related to Japanese massage techniques.

Refund Eligibility:

Due to the nature of digital products, all sales are final and non-refundable except in the following circumstances:

1. Technical Issues: If you are unable to access or download the digital product due to technical issues on our end, we will either resolve the issue or provide a full refund.
2. Significant Content Discrepancy: If the content of the digital product is significantly different from what was advertised, we will review your request for a refund on a case-by-case basis.

Refund Request Process:

To request a refund for a digital product, you must:

1. Contact us at info@bizupthailand.com within 7 days of purchase
2. Include your order number and a detailed explanation of why you are requesting a refund
3. Provide any supporting evidence for your claim (e.g., screenshots of technical issues)

Online Workshops

Online workshops include scheduled live or pre-recorded instructional sessions related to Japanese massage techniques.

Refund Eligibility:

• Cancellation Before Workshop: If you cancel your registration at least 7 days before the scheduled workshop date, you will receive a full refund.
• Cancellation Within 7 Days of Workshop: If you cancel your registration within 7 days of the scheduled workshop date, you will receive a 50% refund.
• No-Show: If you do not attend the workshop without prior notice, no refund will be provided.
• Workshop Cancellation by Harmony Touch: If we cancel a workshop, you will be offered either a full refund or the option to transfer your registration to another workshop date.

Workshop Recordings:

If you have access to the recording of a workshop you attended, you are not eligible for a refund after the live session has concluded.

Consulting Services

Consulting services include professional advice, program development assistance, and staff training related to Japanese massage techniques.

Refund Eligibility:

• Cancellation Before Service Delivery: If you cancel a scheduled consulting service at least 14 days before the scheduled date, you will receive a full refund minus a 10% administrative fee.
• Cancellation Within 14 Days: If you cancel a scheduled consulting service within 14 days of the scheduled date, you will receive a 50% refund.
• After Service Delivery: Once a consulting service has been delivered, no refund will be provided.

Satisfaction Guarantee:

If you are dissatisfied with the consulting services provided, please contact us within 7 days of service delivery to discuss your concerns. We will work with you to address any issues and may offer partial refunds on a case-by-case basis.

Newsletter Subscriptions

Our free newsletter subscription does not require payment and can be canceled at any time by clicking the "unsubscribe" link at the bottom of any newsletter email.

Refund Processing

When a refund is approved, we will process it through the original payment method used for the purchase:

• Credit/Debit Card: Refunds typically appear on your statement within 5-10 business days
• PayPal: Refunds are typically processed within 1-3 business days
• Bank Transfer: Refunds may take 5-7 business days to appear in your account

Exceptions and Special Circumstances

We understand that special circumstances may arise. If you believe you have a unique situation that warrants a refund outside of this policy, please contact us at info@bizupthailand.com with a detailed explanation. We will review these requests on a case-by-case basis.

Price Adjustments

If a product or service you purchased goes on sale within 14 days of your purchase, we will honor the sale price and refund the difference upon request. To request a price adjustment, please contact us with your order number and proof of the current sale price.

Currency Exchange Rates

For international purchases, please note that refunds will be processed in the original currency of the transaction. Any difference in amount due to currency exchange rate fluctuations is beyond our control and will not be compensated.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Harmony Touch
Japan, 〒220-0023 Kanagawa, Yokohama, Nishi Ward, Hiranuma, 2 Chome−15−12 広彩
Email: info@bizupthailand.com
Phone: +81 45-290-5440